Delivery & returns
Everything you need to know about delivery, installation, exchanges and returns.
Last updated: October 6, 2026
Delivery
We deliver to every governorate in Egypt. Fees and times are in the table below and shown in your cart before you send the order. The delivery time starts once we confirm the order with you on WhatsApp.
| Governorate | Delivery | Time |
|---|---|---|
| Cairo | 75 EGP | 1–3 days |
| Giza | 75 EGP | 1–3 days |
| Alexandria | 90 EGP | 2–4 days |
| Qalyubia | 85 EGP | 2–4 days |
| Dakahlia | 100 EGP | 2–5 days |
| Sharqia | 100 EGP | 2–5 days |
| Gharbia | 100 EGP | 2–5 days |
| Monufia | 100 EGP | 2–5 days |
| Beheira | 100 EGP | 2–5 days |
| Kafr El Sheikh | 110 EGP | 3–5 days |
| Damietta | 110 EGP | 3–5 days |
| Port Said | 110 EGP | 3–5 days |
| Ismailia | 110 EGP | 3–5 days |
| Suez | 110 EGP | 3–5 days |
| Faiyum | 120 EGP | 3–6 days |
| Beni Suef | 120 EGP | 3–6 days |
| Minya | 140 EGP | 3–6 days |
| Asyut | 150 EGP | 4–7 days |
| Sohag | 150 EGP | 4–7 days |
| Qena | 160 EGP | 4–7 days |
| Luxor | 160 EGP | 4–7 days |
| Aswan | 170 EGP | 4–8 days |
| Red Sea | 170 EGP | 4–8 days |
| New Valley | 200 EGP | 5–10 days |
| Matrouh | 180 EGP | 4–8 days |
| North Sinai | 200 EGP | 5–10 days |
| South Sinai | 180 EGP | 4–8 days |
Payment
Cash on delivery. If you'd prefer another way to pay, tell us on WhatsApp.
When it arrives
Open the box and check the piece in front of the courier. If anything is broken or missing, don't accept it and message us straight away: we'll send a replacement at our cost.
Installation
If you ask for installation, one of our technicians will arrange a time with you. The price depends on the piece and where it goes; we tell you on WhatsApp before confirming.
Returns and exchanges
You can return or exchange any piece within 14 days of delivery, as long as it hasn't been installed and is in its original box with everything it came with. We refund you within 14 days of receiving it back.
Return shipping
If the piece is faulty or isn't what you ordered, shipping is on us. If you changed your mind, delivery and return costs are on you.
What can't be returned
Made-to-order pieces (custom size or colour), bulbs and LED strips once opened or cut, and installed pieces, unless there's a manufacturing fault.
Warranty
The warranty period is on each product page. It covers manufacturing faults, not breakage, misuse or installation by someone who isn't a qualified electrician. Keep your order number for any warranty claim.
How to request a return
Send us your order number and a photo of the piece on WhatsApp, and we'll arrange a pickup time with you.
Questions?
Message us on WhatsApp and we'll reply during opening hours.
Address TBD
Daily 11am–11pm